TERMS AND CONDITIONS

Last updated: 23 November 2025

Product / Service name: DropIn
Legal entity: MWB ehf (Icelandic company)
Address: Bjargarstræti 1, Reykjavík 101, Iceland
Company ID / Kennitala: 5009210720
Contact (support): support@dropin.is

These Terms and Conditions ("Terms") govern your access to and use of the DropIn service (the "Service") operated by MWB ehf ("DropIn", "we", "us", or "our"). By creating an account, purchasing credits, purchasing access through the DropIn app or website, or booking classes through DropIn you agree to be bound by these Terms. If you do not agree to these Terms, do not register for the Service or purchase or use credits.

1. Definitions

  • Credits means the digital tokens, units or access credits sold by DropIn which may be redeemed for access to classes, sessions or services offered by DropIn's partners (the "Partner(s)").
  • Booking means a reservation for a class, session or service made through the Service using Credits.
  • Partner means an independent studio, gym, instructor or other third party that offers classes or services that can be booked through DropIn.
  • User, you, your means any person who uses the Service, creates an account, purchases Credits or makes Bookings.
2. Nature of Service

2.1 DropIn provides a platform where Users may discover, book and obtain access to classes and facilities offered by Partners. DropIn is a technology intermediary and is not the provider of those classes or facilities unless expressly stated.

2.2 DropIn is pre-revenue and may change features, partners, availability or the User interface at any time.

3. Account, Purchases and Credits

3.1 To purchase Credits and make Bookings you must create an account and provide accurate, up-to-date information.

3.2 Credits are sold in discrete bundles and are purchased through the Service. Payment processing is handled by our payment processor(s). You are responsible for any fees charged by your payment method.

3.3 Credits are non-refundable and non-transferable except as required by applicable mandatory law. By purchasing Credits you acknowledge and agree that DropIn will not return or refund the purchase price of Credits except where a refund is required by mandatory law.

3.4 Credits expire in full twelve (12) months after the last recorded use of any Credit (the "Expiry Date"). If you never use any credits, the Expiry Date will be twelve (12) months after the date of purchase. If you continue to use Credits, the Expiry Date will always be calculated as twelve (12) months from the most recent use. When Credits expire, your entire remaining Credit balance will be forfeited.

3.5 If you fail to attend a booked class (a "No-Show"), you will not be entitled to receive the Credits back for that Booking. No-shows do not trigger refunds, reinstatement of Credits or other compensation.

3.6 All Bookings are subject to the Partner's terms, house rules and capacity limits. DropIn does not guarantee availability for any specific class. You should check booking confirmations and arrival requirements for each Booking.

4. Refunds and Common Scenarios

4.1 No refunds for change of mind or dissatisfaction. DropIn does not provide refunds for change of mind, dissatisfaction with a class, instructor, Partner facilities, or perceived poor quality of service. This includes, without limitation:
  • You are unhappy with the class content, instruction, or partner facility.
  • You decide you no longer want to attend.
  • You missed a Booking due to personal scheduling conflicts, illness, travel, work, or similar reasons.
  • You made an accidental or duplicate purchase (unless required by mandatory law).
  • You were injured, felt unwell, or otherwise unable to participate.
4.2 Partner cancellations and instructor cancellations. If a Partner cancels a class, DropIn may, at its discretion, (a) reinstate Credits to your account, (b) offer an alternative Booking, or (c) take other remedial steps. DropIn is not required to refund monetary amounts paid for Credits. In all cases DropIn's sole obligation (to the extent permitted by law) shall be limited to reinstatement of Credits or other remedy we elect.

4.3 Technical issues. DropIn is not liable for Bookings missed due to technical problems on your side (device failure, connectivity, app issues) unless DropIn is clearly responsible and the issue was caused by our gross negligence or willful misconduct. We may, at our discretion, reinstate Credits in limited circumstances.

4.4 Unauthorized use / fraud. If you believe a payment was unauthorized, contact Support immediately. We will investigate. Any refunds for unauthorized transactions will be issued only where required by applicable law, and subject to the results of our investigation.

4.5 Mandatory consumer rights. Nothing in these Terms limits any rights you may have under mandatory consumer protection laws in Iceland or the European Economic Area. If a consumer law requires a refund in a specific case, DropIn will comply to the extent required by law.

5. Booking, Cancellation, No-show & Partner Policies

5.1 Booking confirmations will be provided via the app or email. It is your responsibility to review Booking details and to arrive on time.

5.2 Cancellations: cancellation and rescheduling policies are set by the Partner and displayed at the time of Booking. Failure to comply with the Partner's cancellation terms may result in forfeiture of Credits.

5.3 No-show: If you fail to show up for a Booking, you will not be reimbursed or credited for that Booking.

5.4 Reporting non-attendance: If you intend to cancel, you must follow the in-app cancellation process or otherwise notify the Partner per the Partner's rules. It is your responsibility to ensure the Partner receives timely notice. DropIn is not liable for any financial or other loss arising from your failure to notify the Partner.

6. Health, Medical Advice & Assumption of Risk

6.1 You participate in classes and use Partner facilities at your own risk. DropIn is not a medical provider and does not give medical advice.

6.2 You must ensure that you are medically fit to participate. If you have any medical condition, are pregnant, or have concerns, consult a qualified healthcare professional before participating.

6.3 You acknowledge and accept the potential risks of physical activity, including but not limited to strains, sprains, fractures, heart problems, or other injuries. DropIn and its Partners are not liable for personal injury unless caused by our gross negligence or willful misconduct.

7. Damage to Property and Equipment

7.1 You agree to use Partner facilities and equipment responsibly. You are liable for any damage you cause to Partner property or equipment, and must reimburse the Partner or DropIn for repair or replacement costs if requested.

7.2 DropIn is not responsible or liable for damage to the Partner's property caused by you, and is not responsible to cover such costs, except to the extent caused by our own gross negligence.

8. Limitation of Liability and Indemnity

8.1 Limitation of liability. To the maximum extent permitted by applicable law, DropIn's total aggregate liability to you in respect of any claim arising out of or relating to these Terms, your use of the Service, or any act or omission of DropIn or its Partners, is limited to the total amount you paid to DropIn for Credits during the twelve (12) months preceding the claim. The above limitation will not apply to liability that cannot be limited by applicable law (for example, liability for death or personal injury caused by our negligence where such limitation is not permitted).

8.2 Exclusion of indirect damages. DropIn is not liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of data, loss of business, or reputational harm arising from your use of the Service.

8.3 Indemnity. You agree to indemnify and hold harmless DropIn, its officers, directors, employees and agents from and against any claims, liabilities, losses, damages, costs and expenses (including reasonable legal fees) arising from (a) your breach of these Terms, (b) your negligence, willful misconduct, or (c) your use of the Service, including any Booking you make or activity you undertake.

9. Disputes, Chargebacks and Payment Disputes

9.1 Contact Support First. If you dispute any charge, you must contact DropIn Support at support@dropin.is within fourteen (14) days of the charge to raise the dispute and provide supporting information. We will investigate and attempt to resolve the matter.

9.2 Chargebacks. Initiating a chargeback with your bank, card issuer, or payment provider without first complying with the dispute process described in clause 9.1 may violate these Terms. If you initiate a chargeback without first contacting Support and DropIn incurs fees, losses or legal costs as a result, DropIn may seek to recover those amounts from you, suspend or terminate your account, and/or pursue other available remedies. In the event of a successful chargeback, DropIn may reinstate or remove Credits at its discretion and may seek reimbursement from you for the value of any Credits used.

9.3 Investigation. We will aim to resolve disputes promptly. If we determine a refund or Credit reinstatement is appropriate (and permitted by law), we will process it in accordance with our refund policy and applicable law.

10. Partners & Third Parties

10.1 Partners operate independently; DropIn does not control or guarantee the quality, safety, legality or availability of any Partner's classes or facilities.

10.2 DropIn does not guarantee, and is not responsible for, Partners' compliance with applicable law, standards or insurance requirements.

10.3 You acknowledge that by using the Service you may be subject to additional terms from Partners; to the extent those terms conflict with these Terms, these Terms will apply between you and DropIn unless expressly stated otherwise.

11. Privacy

11.1 Use of personal data is governed by our Privacy Policy. By using the Service you consent to the collection, storage and processing of your personal data as described in the Privacy Policy. The Privacy Policy explains what data we collect, how we use it, how long we retain it and your rights. (Privacy Policy available at: https://dropin.is/privacy-policy.html — or via the app.)

12. Intellectual Property

12.1 All intellectual property rights in the Service, the DropIn brand, app, website content and software are owned or licensed by DropIn. You may not copy, reproduce, modify, distribute or create derivative works from any part of the Service except as expressly permitted.

13. Termination and Suspension

13.1 DropIn may suspend or terminate your account and access to Credits if you materially breach these Terms, engage in fraudulent or illegal activity, cause harm to Partners or other Users, or for other lawful reasons.

13.2 On termination, any unused Credits remain subject to the non-refund and expiry rules in these Terms. Termination does not limit DropIn's right to pursue other remedies available under law.

14. Changes to Terms

14.1 DropIn may change these Terms from time to time. If we make material changes we will provide notice (for example through the app or by email). Continued use of the Service after notice constitutes acceptance of the updated Terms.

15. Force Majeure

15.1 DropIn will not be liable for any failure or delay in performing obligations under these Terms to the extent that such failure or delay is caused by events beyond our reasonable control (including but not limited to natural disasters, strikes, pandemics, outages, Partner closures, acts of government or third-party failures).

16. Severability

16.1 If any provision of these Terms is held to be invalid, unlawful or unenforceable in whole or in part, that provision shall be severed and the remainder of the Terms shall continue in full force and effect.

17. Entire Agreement

17.1 These Terms and any documents expressly referred to herein constitute the entire agreement between you and DropIn regarding your use of the Service and supersede all prior agreements and understandings.

18. Governing Law and Jurisdiction

18.1 These Terms are governed by and construed in accordance with the laws of Iceland. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the District Court of Reykjavík (or any other court with mandatory jurisdiction), to the extent permitted by applicable law.

19. Miscellaneous

19.1 Waiver: Failure by DropIn to enforce any right shall not be construed as a waiver of that right.

19.2 Assignment: DropIn may assign its rights and obligations under these Terms to a third party. You may not assign your rights under these Terms without our prior written consent.

20. Examples of Refund Requests and DropIn Position

Below are common scenarios in which Users often request refunds, and the DropIn position for clarity:
  • Change of mind after purchase (e.g., "I no longer want Credits") — No refund.
  • Dissatisfaction with class quality or instructor (e.g., "class wasn't what I expected") — No refund.
  • Missed Booking due to personal scheduling conflict or illness — No refund; no credit reinstatement unless Partner or DropIn elects otherwise.
  • No-show for a Booking — No refund; Credits are forfeited.
  • Partner cancels a class — DropIn may reinstate Credits or offer alternatives at its discretion; monetary refunds are not guaranteed.
  • Instructor fails to show, Partner closes the venue — DropIn may offer remediation (Credits reinstated) at its discretion; no monetary refund guaranteed.
  • Duplicate or accidental purchase — No refunds except where required by law or where DropIn chooses to remedy the mistake.
  • Technical failure on the User's device causing missed Booking — No refund unless DropIn caused the failure through gross negligence, in which case DropIn's liability will be limited as set out in clause 8.